Shipping policy

1. Critical US Shipping Compliance Statement

1. We DO NOT ship any of our goods, merchandise or portable consumer products to any territory under United States jurisdiction, including all 50 U.S. states, Washington D.C., Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands and all U.S. overseas military bases.
2. Any order that contains a U.S. shipping address, U.S. phone number, U.S. billing address, or originates from a U.S. IP address will be automatically flagged, suspended and fully canceled before warehouse processing.
3. If a customer intentionally submits falsified foreign delivery information to bypass our U.S. shipping block, we will cancel the order and deduct a 15% administrative handling fee to cover payment gateway, order verification and logistics rejection costs. No appeal for fee waiver will be accepted for intentional location concealment.
4. It is the sole responsibility of every buyer to confirm their delivery location is not within U.S. territory before completing checkout. We bear zero liability for customs seizures, regulatory fines, legal penalties or cargo loss caused by customers hiding U.S. residency or delivery destinations.

2. No Domestic U.S. Logistics Channels

3. Eligible Non-U.S. Shipping Regions

• All European Union Member States, United Kingdom, Switzerland, Norway, Iceland
• Australia, New Zealand
• Southeast Asia: Singapore, Malaysia, Thailand, Indonesia, Philippines, Vietnam
• Canada

4. Shipping Fee Calculation Standard

1. International shipping charges are calculated based on total order weight, destination country and selected logistics channel. Full shipping cost will be clearly displayed on your checkout page prior to payment confirmation.
2. Limited-time free shipping promotions may be available with a minimum order subtotal threshold; all free-shipping rules will be clearly marked on product pages and homepage during active campaigns.
3. All displayed shipping fees only cover international cross-border transportation expenses. Import duties, local consumption tax, customs clearance surcharges and brokerage fees charged by your destination country’s customs authority are not included in checkout pricing and must be paid by the receiver upon arrival.

5. Order Processing Timeline

1. Once your payment is fully verified, our warehouse team will complete inspection, packing and dispatch within 1–3 working days (GMT+8, Monday to Friday, excluding Chinese public holidays).
2. All orders submitted during weekends or official holidays will enter processing queue on the next business day.
3. Large bulk wholesale orders may require extended processing time for multi-layer quality inspection. We will send automated email notifications to your registered mailbox if shipment delays are expected.

6. Estimated Delivery Time (Reference Only)

• European Union & United Kingdom: 7–18 business days
• Australia & New Zealand: 10–22 business days
• Southeast Asian Countries: 5–12 business days
• Canada: 12–25 business days

7. Parcel Tracking Service

8. Customs & Cargo Risk Disclaimer

1. Every country maintains independent import regulatory standards. All buyers must independently verify whether our products comply with local import laws before placing an order. We offer no refunds, compensation or reshipment for goods seized, confiscated or destroyed by destination customs due to local regulatory violations.
2. If local customs authorities require identity verification, age certification or product compliance documents, the receiving customer must provide all requested materials independently. We will not supply additional compliance paperwork for end-user clearance.
3. We are not liable for delivery failures resulting from incomplete, incorrect, invalid or unreachable shipping addresses submitted by customers at checkout.

9. Lost & Damaged Parcel Policy

1. If logistics providers officially confirm your parcel is lost in transit, we will offer two resolution options: complimentary reshipment of identical goods or proportional partial refund after receiving official carrier loss documentation.
2. For goods damaged during international transit, you must submit complete unboxing footage and clear defect photos within 48 hours after parcel delivery. We will review your evidence and arrange replacement or partial compensation for verified transit damage.
3. Parcels marked "delivered" by logistics tracking records cannot qualify for loss compensation without official written misdelivery proof issued by the shipping carrier.

10. Support Contact for Shipping Issues