Privacy policy

1. Important Regional Data & Service Statement

2. What Personal Information We Collect

1. Identity & Contact Information
   
   
   Your full name, email address, WhatsApp/phone number, shipping address, age verification materials (to confirm you meet the legal purchasing age of your region).
2. Order & Transaction Data
   
   
   Order records, purchased product lists, payment confirmation records, logistics tracking numbers, after-sales application history.
3. Website Access Technical Data
   
   
   Device model, browser type, IP address, page browsing records, cookie data, access time stamps, which are used to optimize website stability and prevent fraudulent orders.
4. Voluntary Submitted Information
   
   
   Messages you send via customer service, feedback, custom wholesale demand descriptions and other content you actively provide to us.

3. How We Use Your Personal Data

1. Complete order confirmation, payment verification, warehouse packing and international delivery arrangements.
2. Send order updates, tracking notifications, after-sales reply emails and policy adjustment reminders to your registered mailbox.
3. Verify user age and location to enforce regional service restrictions (reject US-based orders automatically).
4. Handle return, exchange, refund and customer dispute requests efficiently.
5. Prevent fake orders, fraud, account theft and illegal resale to restricted regions.
6. Optimize website functions, fix technical faults and improve user shopping experience.
7. Comply with legal requirements: provide relevant user information to official regulatory authorities when receiving formal legal notices.

4. Data Sharing & Third-Party Transfer Rules

1. Logistics Service Providers
   
   
   We share your shipping name, address and contact number with cooperative international logistics carriers solely for parcel delivery. Logistics partners are prohibited from reusing your data for other purposes.
2. Authorized Cross-Border Payment Platforms
   
   
   Payment information is processed directly by third-party payment service providers; we do not store your card, wallet or sensitive payment credentials on our server.
3. Legal Compliance Requirements
   
   
   We may disclose your personal data if required by local laws, court orders or official regulatory investigations.
4. Business Succession
   
   
   If our brand undergoes business transfer, merger or acquisition, user data will still be protected under the same privacy policy standards, and users will receive advance notice of policy changes.

5. Cookie & Tracking Technology Usage

• Necessary cookies: Required to maintain account login, shopping cart data and checkout page functions, cannot be disabled.
• Functional cookies: Record your language and region preferences to improve browsing experience.
  
  
  You can adjust cookie permission settings via your browser at any time, but disabling cookies may cause partial website functions to fail. We will not use tracking tools to collect sensitive personal data without your consent.

6. Data Storage & Security Protection

1. Storage Period
   
   
   We retain your personal data only for the period necessary to fulfill service obligations:

• Order data: Saved for 3 years after order completion to handle after-sales disputes and legal inquiries.
• Account information: Reserved until you submit an account deletion request.
• Invalid US user information: Deleted immediately upon identification.

2. Security Measures
   
   
   We adopt industry-standard encryption technology to encrypt data transmission and storage. Internal staff can only access user information with permission, and all data access operations are recorded for audit. However, no internet transmission method can guarantee 100% absolute security; you shall keep your account login information confidential to avoid information leakage.

7. Your Personal Data Rights

1. Access Right: You can contact our support team to apply for a copy of all your stored personal data.
2. Correction Right: Request to modify incorrect shipping information, contact details or order records.
3. Deletion Right: Submit an account deletion request; we will clear all your personal information within 10 working days, except data we are required to retain by law.
4. Withdraw Consent Right: You may cancel your authorization for us to send marketing emails at any time via the unsubscribe link in emails.
5. Restriction of Processing: Request us to suspend data processing if you question the legality of our data collection.

8. Minors Protection

9. Policy Updates

10. Contact Information For Privacy Inquiries