Return policy

1. Pre-Notice: Regional Restriction for Returns & Refunds

2. Eligible Return Conditions

1. The application must be submitted within 7 working days after the parcel is marked “delivered” by logistics tracking. Applications submitted after this time limit will be rejected directly.
2. Returns are only supported for factory manufacturing defects, functional malfunctions, or serious damage caused during international transit.
3. The product, original packaging, all attached accessories must remain intact, unused and unmodified. Used, disassembled, stained or manually damaged items cannot be returned.
4. You must provide complete unboxing video, clear photos of defective/damaged parts and the original order number to apply for after-sales review. Applications without valid proof materials will not be processed.

3. Circumstances That Do Not Support Returns & Refunds

1. Customers place orders without confirming local import laws, and goods are seized, confiscated or destroyed by destination customs.
2. Buyers submit returns simply due to personal dislike, wrong color/style selection, accidental over-ordering, or changed purchase plans.
3. Goods are damaged by improper storage, incorrect operation, artificial disassembly, or collision after delivery.
4. Orders abandoned unilaterally by customers, parcels refused on delivery, or lost packages without official carrier loss confirmation.
5. Products purchased during flash sale, clearance or wholesale bulk preferential activities, unless confirmed as factory quality defects.
6. Customers fail to provide complete unboxing records and defect evidence required for review.

4. Return Shipping Cost Responsibility

1. If the return is approved due to factory production defects, we will bear the cost of one-way reshipment for replacement; the return shipping fee sent back to our warehouse shall be borne by the buyer temporarily, and we will refund the shipping expense together with the goods compensation after receiving and inspecting the returned package.
2. If the return request is rejected after our inspection, the buyer needs to cover both the return shipping fee and the secondary delivery fee if you require the goods to be sent back to you.
3. We do not provide free return shipping labels; buyers need to arrange cross-border return logistics by themselves, and bear all relevant customs fees generated during return transportation.

5. Refund Processing Rules

1. After we receive and verify the returned goods conform to return standards, we will initiate the refund process within 7–15 working days. The fund will be returned to your original payment channel.
2. Partial refunds may be offered as an alternative solution instead of full return, based on the severity of product damage, if you agree to waive the return procedure.
3. Handling fees, international logistics charges, import duties and consumption tax paid at checkout are non-refundable under any circumstances.
4. Refund delays may occur due to third-party payment platform audit or bank transfer processing time; we will not be liable for such uncontrollable delays.

6. Exchange Service Rules

1. Confirm the target replacement product model and stock availability with our support team before sending back defective goods.
2. We will arrange new item shipment immediately after receiving and passing inspection of your returned package.
3. If the target replacement product is out of stock, you can choose to wait for restock or switch to a full refund solution.

7. How to Submit a Return Application